We offer free and hassle free returns and exchange with no questions asked. You have 15 days from the date of delivery to fill the return/ exchange request form. Kindly proceed to send the product back at our studio after filling the form. We will not be able to assist you with any information regarding returns or exchange on Instagram DM or any other email or contact number apart from the one mentioned on this page. care.irisatelierindia @gmail.com .

 

*Ensure that the following address is securely pasted on the return package along with your Full Name and Order ID*

 

Iris Atelier

69 Topsia Road(South)

Kolkata 700046

West Bengal

Phone : +91 7595957918

 

Please note:

•WE CANNOT ARRANGE A RETURN PICKUP FOR YOU.

•The to and fro courier cost will be borne by you if you wish to return the product. In case of refunds we shall refund the total amount paid for the products and not shipping if any.

•For exchange we shall provide you with a unique code once we receive the order back at our Warehouse. We shall only provide the value paid for the product returned and not any shipping if applicable. This process can take up to 15 working days upon receiving your order back at our warehouse.

•Kindly allow 10 days from the delivery date for the returns to be processed and the amount to be shown in your bank account.

 

PLEASE NOTE: REFUND / BANK TRANSFER ARE ONLY APPLICABLE FOR PREPAID ORDERS / ONLINE PAYMENTS MADE ON OUR WEBSITE.

•Payments made with COD option WILL RECEIVE A COUPON CODE WORTH THE SAME AMOUNT AS YOUR PRODUCT VALUE WHICH YOU CAN USE WITHIN 30DAYS OF ISSUANCE.

•Please return your products unused in the same condition as you received it. If the products are found to be used or damaged we will not be able to refund your money or help you with exchange.

•Feel free to get in touch with us if you have any doubts or you want further assistance by emailing us at care.irisatelierindia @gmail.com or send us a message on WhatsApp +91 7595957918. All your queries will be solved between Monday-Saturday, 10:30am-5:00pm. All pending queries will be solved the next day.

•We request you keep your communication with us either on email, or on WhatsApp for all your order related queries.

•Cancellations will only be possible till the order has not been dispatched from our warehouse.

•If you purchase from a retail store or 3rd party website other than www.irisatelierindia.com, the inquiry must be made directly through that retailer. Happy shopping! CANCELLATION POLICY We usually ship all our orders within 2-4 days upon receiving the order. You can contact us to cancel the order till the time it is not dispatched. Once we dispatch your order you will receive an email on your registered email ID along with the tracking details. www.irisatelierindia.com reserves the right to cancel any order without any explanation for doing so, as per the circumstances where the requirement could not be met. The company will ensure that any communication of cancellation of an order or any applicable refund will be made in reasonable time.